Delivery & Returns

Orders are dispatched Mon- Fri and any orders placed after 5pm on Friday UK time are sent the following Monday (excluding UK public holidays).
We’ll process your order as soon as possible, but please allow 1-5 days to get your mitts on your stripey goodies.
Unfortunately, we're unable to deliver to the EU at present – sorry!
Stay tuned, though, as we're currently working on a new delivery partnership that should help us bring our stripey goods to our lovely European customers soon.

We hope you’re glad to have our stripes in your life, but if you’re not, you have 14 days to make a return.
Please send items back to us in an unworn, unused condition.
The easiest way to exchange an item is to return your original order and start a new one.
To return your order, pop it in the post, making sure to include the original order slip that arrived with your parcel.
Send to:
Gladness
15 Victoria Square
Ella Street
Hull
HU5 3AL
Unfortunately, we don't offer free returns. The cost of the return is the responsibility of the customer.

Please return your order to us within 14 days of the date you received it.
We will notify you once we’ve received and inspected your return.
If your return is in the original condition, you’ll be automatically refunded on your original payment method within 5 business days of us receiving it.
It can take some time for your bank to process the refund, too.
Drop us an email at hello@gladness-store and we'll aim to get back to you within 48 hours.

Delivery